Course description
The purpose of this training course is to develop skills and knowledge that are essential in providing professional customer service. This 2 day training course is suitable for people who are interested in, dealing with customers effectively and can be used across many industry sectors including Retail, Hospitality, Call Centres, and Care Industries etc. This training will help you understand the personal factors and skills required in making a positive first impression with customers and dealing with their needs. In particular, you will develop good communication and effective listening skills. Tutor support is available through discussion and interaction throughout training. This course requires individuals to pass a written assessment in order to achieve certification.
Who to contact
Name: Brian Gracey
Job title: Facilitator / Assessor
Telephone: 08000273311
Email: skillslearning@thewisegroup.co.uk
Entry requirements
There are no formal entry requirements.
Course options
Course Type: Flexible
Details
Venue details
THE WISE GROUP
62 Templeton Street, Templeton Business Centre, Doges, Third Floor
Glasgow
Course provider
The Wise Group
THE WISE GROUP
62 Templeton Street, Templeton Business Centre, Doges, Third Floor
Glasgow